Shipping policy

NUVO · zenuvoshop.com
🚚 Free standard shipping on every order, to every country in the world.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You will receive an email with your tracking number as soon as your order ships.

Delivery Times

  • Switzerland 🇨🇭 — 7–14 business days
  • European Union 🇪🇺 — 7–14 business days
  • United Kingdom 🇬🇧 — 7–14 business days
  • United States 🇺🇸 — 7–14 business days
  • Australia & NZ 🇦🇺 — 12–20 business days
  • Rest of the world 🌍 — 10–21 business days

These are estimates. Delivery times may vary due to customs delays, public holidays or carrier capacity.

Express Shipping

Express 3–5 business day delivery is available at checkout for an additional fee (varies by destination).

Order Tracking

A tracking number is sent by email as soon as your order ships. You can track your order at any time using the link in your shipping confirmation email.

Customs & Import Duties

For orders outside Switzerland, customs duties or import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer. NUVO is not responsible for customs delays or additional charges levied by your country's customs authority.

Lost or Stolen Packages

If your package is lost in transit, contact us at support@zenuvoshop.com and we will open a claim with the carrier. If confirmed lost, we will send a replacement or issue a full refund at no cost to you.